Doing the Right Thing, Every Day
At Divine Hope Healthcare, integrity is not just a policy—it is a commitment. We are deeply dedicated to providing compassionate and compliant care to every individual we serve. Our compliance program is a reflection of our core belief: quality care begins with ethical behavior and transparency.
Our Compliance Statement
Divine Hope Healthcare is committed to full compliance with all laws, regulations, and standards governing services for individuals with developmental disabilities. Our compliance approach includes the following key measures:
- DDA Regulations: We follow all Developmental Disabilities Administration (DDA) rules, policies, and procedures for service delivery, documentation, and reporting.
- HIPAA Compliance: We protect the privacy and security of Personal Health Information (PHI) in accordance with HIPAA guidelines.
- Accessibility Standards: Our facilities are designed to meet or exceed all relevant accessibility and safety standards.
- Staff Training & Qualifications: All staff receive comprehensive training and meet required qualifications to deliver high-quality support services.
- Background Checks: We perform thorough background checks on every staff member to ensure a safe environment for all individuals.
- Incident Reporting: We have clear procedures in place for reporting and addressing incidents such as abuse, neglect, or exploitation.
- Person-Centered Planning: We prioritize individual choice by empowering people to direct their own care and services through person-centered planning.
- Certifications & Accreditations: We maintain current certifications such as DDA certification to demonstrate our adherence to quality standards.
- Ongoing Quality Improvement: We continuously review and enhance our policies, procedures, and service practices to ensure ongoing compliance and excellence.
By prioritizing these compliance practices, Divine Hope Healthcare reaffirms its dedication to delivering safe, effective, and person-centered care that respects the rights and dignity of all individuals we serve.
Promoting a Culture of Ethics
While we provide tools and guidance, we also expect our employees, contractors, and partners to take personal responsibility for maintaining ethical standards. If something doesn’t feel right, we urge our team to speak up—whether it’s a potential compliance issue or concern about how services are delivered.
Employees and partners can report concerns to:
- A supervisor or manager
- The Compliance Department
- Or anonymously through our 24/7 Compliance Hotline: +1 (301) 809-7711
We do not tolerate retaliation against anyone who raises a concern in good faith.
Have Questions or Need to Report a Concern?
We invite anyone—staff, partners, patients, or the public—to report any compliance-related issues or seek clarification.
Compliance Office – Divine Hope Healthcare
18040 Donegall Court, Hagerstown MD 21740
info@divinehopehealth.com
+1 (301) 809-7711